alexitogelTerms of Use

When you register an account on alexitogel, you are entering into an agreement with us. These terms describe the conditions under which we operate our platform, your rights and responsibilities, and the rules that govern your access to our sportsbook, live-dealer, slot, and esports products.

Our services are available only where local law permits. We operate across jurisdictions with differing regulatory frameworks, and we enforce jurisdiction-specific restrictions on our platform. By creating an alexitogel account, you confirm that you are accessing our services from a location where such access is legal under applicable law, and that you meet our eligibility criteria.

This page sets out the key conditions. If you have questions about how these terms apply to your account or region, contact our support team via in-app chat or email during extended business hours.

Eligibility and account creation on alexitogel

To open an alexitogel account, you must be at least 18 years old and a resident of a jurisdiction where our services are legally available. We require you to provide your legal name, email address, and identity documentation (KTP, passport, or driver license) during registration. Our verification process typically completes within 24 hours. Once verified, you select a primary payment method from our seven available channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet virtual account).

You are responsible for the accuracy of all information you provide. If we discover that you have provided false information, submitted duplicate accounts, or accessed our platform from a restricted jurisdiction, we reserve the right to suspend your account and forfeit any balance. Accounts must not be opened on behalf of another person, and you may not transfer ownership of your account to a third party.

Deposits, withdrawals, and balance management

Your alexitogel account holds a unified balance that covers all products: sportsbook, live dealer, slots, and esports. When you deposit via your chosen payment method, that balance is immediately available across all categories. We support deposits through seven channels. E-wallet deposits (mobile banking, local payment, online payment, e-wallet, mobile banking) typically settle within minutes when you have pre-loaded balance. local payment offers a unified QR code standard. Bank transfer via virtual account (online payment, e-wallet, mobile banking, local payment) settles within hours and provides a persistent account number for future transfers.

Your balance is available for withdrawal at any time. We process withdrawals to the payment method you used for your original deposit. E-wallet withdrawals settle within minutes during business hours. Bank transfers follow standard banking timelines, typically 1–2 business days. We do not impose lock-in periods, hold times, or arbitrary caps on withdrawal amounts. Once you request a withdrawal, processing begins immediately.

We undertake to process deposits and withdrawals transparently, without hidden delays or transfer fees buried in our terms.

Game rules and settlement on alexitogel

Each product on alexitogel (sportsbook, live dealer, slots, esports) carries specific rules. For football betting (Liga 1, Piala AFF, Champions League, etc.), matches settle automatically upon the final whistle. Live-dealer games settle when the hand or round concludes. Slot spins settle instantly. Esports markets settle upon official league confirmation of the result.

Odds you see when you confirm your stake are locked and apply to your position. If odds update after your confirmation, the original odds stand for your position. In rare cases where a match is cancelled, postponed, or the result is disputed by the league, we defer to the official league decision. If the league's final determination differs from our initial settlement, we adjust your account to reflect the correct outcome.

Bonuses, promotions, and special offers

From time to time, alexitogel may offer promotional bonuses tied to deposit thresholds, event calendars (such as Piala Indonesia rounds or Idul Fitri holiday periods), or new account creation. Any promotional offer carries specific conditions: minimum deposit amounts, wagering requirements (if applicable), expiry dates, and game eligibility. Bonuses credited to your account are subject to the terms of the specific promotion. If you withdraw your balance before meeting promotion conditions, any unearned bonus is forfeited.

We reserve the right to modify or cancel any promotional offer at any time with notice. If you believe you have qualified for a bonus but it was not credited, contact our support team with evidence of your qualifying activity (deposit receipt, bet confirmation). We will review your claim and respond within 4 business hours.

Dispute resolution and customer support

If you dispute a settlement outcome, believe your account has been incorrectly debited, or have concerns about a game result, contact our support team immediately. We maintain support channels during extended business hours via in-app chat and email. Response times during peak periods typically fall within 2–4 hours. Our team will investigate your claim, review game logs and settlement records, and provide a response within 10 business days.

If you are not satisfied with our response, you may escalate your dispute to our compliance team. Escalations are reviewed within 15 business days. Our decision on your dispute is final unless applicable local law provides for further appeal or arbitration.

Jurisdiction restrictions and legal applicability

Our services are available only in jurisdictions where online gaming is legally permitted under local law. We do not operate in regions where our license, registration, or service are prohibited by statute. By accessing alexitogel, you confirm that:

• You are a resident of, or accessing from, a jurisdiction where our services are legal;
• Your use of alexitogel complies with all applicable laws in your jurisdiction;
• You have not accessed alexitogel from a restricted territory using a VPN or proxy to circumvent our geographic controls.

We reserve the right to verify your jurisdiction at any time. If we determine that you are accessing from a restricted location, we will suspend your account and return your balance to your original payment method. Users are solely responsible for verifying the legal status of online gaming in their jurisdiction before registering.

Your data and privacy on alexitogel

We collect personal information during registration and account management: email, identity documents, payment details, and account activity. This data is used to verify your identity, comply with local regulations, process payments, and provide customer support. We do not sell your personal information to third parties. Your data is protected using industry-standard encryption and secure servers. For full details on how we collect, store, and use your information, consult our Privacy Notice.

Limitation of liability and disclaimers

alexitogel provides our platform and services "as is". While we maintain security measures and operational oversight, we do not warrant that our platform is error-free, uninterrupted, or free from loss or corruption. We are not liable for indirect, incidental, or consequential losses arising from your use of alexitogel—including lost profits, lost data, or reputational harm—except where applicable law prohibits such exclusion.

Your use of alexitogel is at your own risk. You are responsible for understanding the rules of each game, the odds presented, and the risks of placing stakes. We recommend that you review each game's rules and odds transparency page before participating.

Changes to these terms

We may update these terms from time to time to reflect changes in our platform, law, or operational practice. Material changes will be announced via email notification at least 7 days before taking effect. Continued use of alexitogel after the updated terms take effect constitutes your acceptance of the revised terms. If you do not agree with any updated term, you may close your account and request a withdrawal of your balance.