alexitogel Privacy Policy

This page describes what we collect when you use alexitogel and how we keep that data protected. We at alexitogel understand that your privacy matters—when you register, deposit, or place stakes, you share sensitive information with us. Our commitment is to handle that information securely, transparently, and only for the purposes you expect.

Southeast Asia's online gaming users often hesitate to register on new platforms because of data protection concerns. We operate alexitogel with clear guardrails: we collect only the information needed to verify your identity, process payments, and comply with local law. We do not sell your data, share it with unrelated advertisers, or use it for purposes beyond running our sportsbook, live-dealer, slot, and esports markets.

If you have questions about how we handle your information, our support team is available via in-app chat and email during extended business hours.

What we collect when you use alexitogel

We collect personal information during account creation and ongoing use. At registration, we require your full legal name, email address, date of birth, and identity document (KTP, passport, or driver license). We ask this information to verify you are eligible to use our platform and to comply with anti-money-laundering regulations in your jurisdiction. During account setup, you also provide your primary payment method: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, or e-wallet virtual account.

Once your alexitogel account is active, we collect transaction records—deposits, withdrawals, and stakes placed—along with device and browser information (IP address, user agent, device type). We also log your login times and locations. This information helps us detect unauthorized access, prevent fraud, and ensure compliance with applicable law in your jurisdiction.

How we use your data on our alexitogel platform

We use your information to operate alexitogel and deliver our services. Your identity data is used to verify that you meet our eligibility criteria and to prevent duplicate accounts. Your payment information is processed by our trusted payment partners to settle deposits and withdrawals. We do not store full credit card details or full bank account numbers; instead, we store only tokenized references that allow us to process future transactions securely.

We also use your data to comply with local law. Depending on your jurisdiction—whether you access our platform from JakartaSurabayaBandungor another supported region—we may be required to retain certain information for anti-money-laundering and counter-terrorism-financing purposes. We retain your information for as long as your account is active and for a further period as required by applicable law.

Third-party processors and data sharing

We work with trusted third parties to operate our alexitogel sportsbook, live-dealer, slots, and esports offerings. Payment processors handle your deposits and withdrawals across online payment, e-wallet, and bank transfer channels. Identity verification services check your document against official records. Our hosting provider stores our servers and databases. We share only the minimum information needed with each partner—for example, payment processors receive your email and payment account details, but not your identity document number.

We do not share your data with advertisers, data brokers, or marketing networks unrelated to alexitogel operations. We do not sell your information. Our third-party partners are bound by contractual confidentiality obligations and process your data only on our instruction.

We undertake not to monetize your personal information and to use it only for the services and compliance obligations you have authorised.

Cookies and tracking technology

We use cookies and similar tracking technologies to operate alexitogel effectively. Session cookies help us remember that you are logged in. Analytics cookies allow us to understand which features users engage with most—for example, whether visitors explore our Liga 1 football markets, Piala AFF tournaments, or prefer live-dealer tables. We do not use tracking pixels to follow you across other websites, and we do not share cookie data with external parties for profiling or advertising purposes.

Your rights and our obligations

You have the right to request a copy of all personal information we hold about your account on alexitogel. You may request correction of any inaccurate information. If you wish to close your account and have us delete your data, we will do so, subject to any legal retention requirements. To exercise these rights, contact our support team with your account email and a clear description of your request. We will respond within 30 days.

Our alexitogel platform operates in jurisdictions with varying privacy laws. Where local law provides specific rights—such as the right to be forgotten, the right to data portability, or the right to object to processing—we honour those rights to the extent our legal obligations permit. If you believe we have mishandled your data, you may escalate your concern to our compliance team or, in some jurisdictions, to your local data protection authority.

Updates to this policy and contact

We may update this privacy policy from time to time as our alexitogel operations evolve or as law changes. We will notify you of material changes via email at least 30 days before they take effect. Continued use of alexitogel after the updated policy goes live means you accept the new terms. If you disagree with any change, you may close your account and request a withdrawal of your balance.

For questions about this policy or to exercise your rights, contact us via in-app chat or email. Our support team operates during extended business hours and will respond to privacy inquiries within 48 hours.